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Frequently Asked Questions


Please choose from one of the questions below.
If a sprinkler head is activated in my apartment home will water come out of all the sprinkler heads? When a sprinkler system is filled will it affect each resident′s water bill? Why can′t I hang anything from the sprinkler head? Is the solution in the outside sprinkler lines dangerous? The city has told us that we need a backflow test every year. What is a backflow and where could it be located? Can anyone test a backflow device? What is a dry sprinkler head? If my sprinkler head is activated how much water will come out? Can a sprinkler head be activated with no fire present? Can I clean the dust off of my sprinkler heads? Can a candle set off a sprinkler head with-out setting my home on fire? What is Metro′s ″Single Source Service Solution″ Program? Why should I choose Metro′s 4 S Program? What is Metro′s RRP Program? Why would my residents want Metro′s alarm systems in their apartment homes? How much does it cost to install Metro′s RRP alarm program in my community? How long will installation take? Are special permits or registrations required for a security system? Will the Metro alarm system be easy for my residents to use? Is it necessary to install alarm systems in all the units on my property? Will you install alarms throughout my entire property, including my leasing office, free of charge? How long of a contractual commitment do residents have to sign to be monitored? Do you provide any account management (D.O.C.S.) or training for my property staff and residents? What other materials do you provide to my properties and at what cost? What kind of maintenance and warranty do you provide for the alarm systems? How long has Metro been installing, monitoring and maintaining alarms in multifamily housing? Does Metro participate in multifamily associations and get involved in multi-housing issues? Does Metro belong to security-related trade associations with high membership standards, such as NBFAA? Can Metro provide testimonials from current multifamily customers? How can I change my account information? I have a new phone number, what should I do? When is my bill due? Can I pay my bill on-line? How can I pay my bill? My alarm has been disconnected for non-payment. What should I do? I′m moving, what should I do? How do I cancel? How long is my contract? Purchasing Gift Certificates How to send Gift Certificates Buying with Gift Certificates Redeeming Gift Certificates When Gift Certificate problems occur